BY PURCHASING FROM KRISTINA YOUNG HAIR ADDITIONS YOU ARE AGREEING WITH ALL TERMS AND CONDITIONS AND POLICIES AS LISTED BELOW.
Due to hygiene reasons, wigs, hair toppers and other hair additions cannot be accepted as returns due to the risk of cross infection from scalp/hair/skin between persons.
This is for hygiene and health protection reasons for both yourself and others. This is in accordance with current UK/EU law.
If an item is deemed to be faulty or flawed in its manufacture the item will be refunded in keeping with your statutory rights.
Quality control checks are carried out by the manufacturer and Kristina Young Hair Additions on all our wigs, toppers and hair additions prior to dispatch.
Wig/topper/hair piece manufacturers can allow for a 5-10% variance in density, weight, colour distribution and wave pattern between pieces, particularly when elements of the piece have been hand made/hand tied during production.
All stock clearance items are final sale and non-returnable.
The following items are also non-returnable and non-refundable: Special orders, customised items, exchanged items, care products and accessories, colour rings (unless borrowed under the loan program), and orders delivered to countries outside of the European Union (including drop shipped items).
Should you feel your item is faulty or please contact us with your order number and the details of your concern.
The manufacturer may wish to have the item returned to them for inspection.
Kristina Young Hair Additions will act as a third party to return the item to the manufacturer.
Should a return be authorised by the manufacturer, Kristina Young Hair Additions reserves the right to charge a £30 fee per wig/ hairpiece/item for the cost of return to the manufacturer.
If upon receipt and inspection the manufacturer deems the item to be faulty they will advise us how they can resolve the problem – either by replacement or refund. Should a refund be issued Kristina Young Hair Additions will refund the customer order and refund the return fee, minus any incurred fees / duties.
If upon receipt and inspection the manufacturer concludes that the item is not faulty the item will be returned to us. Kristina Young Hair Additions will then return the item to the customer and the return fee will not be refunded.
Authorised Return Procedure
If we authorise a return of a wig/topper/hair addition because of a fault in manufacture then it must not have been changed in any way, including – hair/fibres combed, brushed or styled; parting altered; cap size altered; clips opened.
Once we have authorised a return, the item must be returned to us within 7 calendar days from the date we sent the authorisation.
Once we have received a returned item we will carry out a check on the item to see whether it is in the same condition as when it was shipped out from our warehouse. If we determine that the returned item is not in the same condition as when it was shipped out from our warehouse we will send an email to provide an explanation as to why we have not been able to authorise a return or refund. We will offer to return the item to the customer with the postage cost being covered by the customer. (Items will be returned using a service that requires a signature on delivery.)
Any items or orders authorised for refund (including order cancellation) the refund will be issued within 14 calendar days of authorisation.
IMPORTANT - Unauthorised returns are prohibited.
Should an unauthorised return be made, subject to the sender being identified, the sender will be contacted and offered the opportunity to have their item returned. All costs incurred during the unauthorised return procedure are the responsibility of the purchaser/sender, and Kristina Young Hair Additions are not liable for any costs incurred. Should the sender not make contact within 7 calendar days, or should there be no way of contact - items are held for a maximum of 7 calendar days before being restocked/returned to supplier/disposed of.
As per distance selling regulations, and online sales regulations in the UK/EU, you have the right to cancel your purchase within 14 calendar days from purchase (unless the item has been received before the end of the 14 day period).
It is not possible to cancel custom made items and special order items.
Once the product is received and opened (it becomes non-refundable/returnable due to the risk of skin to skin cross-infection. This is in keeping with legislation regarding products concerning hygiene and health, in accordance with existing law. The packaging as the customer receives it is considered to be the hygiene seal. As soon as the package is opened - the outer packaging/box is considered a seal, when opened the seal is broken, and the item is not fit for return. These are terms and conditions that cannot be changed.
Kristina Young Hair Additions guarantee that brand new items purchased from us will never have been worn by someone else.
Some clearance items may have been tried on over a closed wig cap. We will always include this information in the product listing on our website.
The Consumer Contracts Regulations 2013