HAIR TOPPER RENTAL
Here at Kristina Young Hair Additions we appreciate that knowing which hair topper will work well for you can be a challenge.
We are very pleased to introduce our new Topper Rental service.
This service gives our customers the opportunity to try out a topper in ‘real life’ before committing to purchasing one to keep.
How does it work?
Select a topper from our exclusive selection.
Pay us the deposit that is listed on the individual product page.
We post the rental topper out to you.
Have the freedom to try the topper at your leisure for one week.
Return the topper to us and receive your deposit back minus the rental fee.
VAT relief is available for our Topper Rental service for customers that are eligible. You can read more information on our VAT Relief page.
Please note this service is only available to UK customers.
Topper Rental Service – Terms & Conditions
If your topper of choice is available we will post it out within 1-2 working days using the Royal Mail Signed For service.
If your topper of choice is currently being rented out to another customer we will contact you to advise when it will next be available.
You can check availability with us before placing an order.
The maximum amount of toppers customers can rent at one time is two.
Rental toppers must be posted back to us no later than 9 calendar days after it arrived at the customers delivery address (we will track the package). You (the customer) are responsible for covering the cost of the return postage and we do not reimburse you for this. The return postage service must be signed for option.
Rental toppers must be returned to us in the boxes they were sent in.
Any accessories and care products included with the rental must be returned to us.
Once we receive the rental topper back and have verified that the topper has had not suffered any damage since it was dispatched to you, we will refund your deposit minus the rental fee within 5 working days (Monday-Friday).
If you would like to use the balance owed to you towards the purchase of a topper we can create an invoice for your order. You can contact us to arrange this.
If the rental topper has not been posted back to us after the ninth calendar day (after it was received), it will be yours to keep and we will retain the full deposit paid.
If when the topper is returned to us we determine some damage has occurred, we will retain the full deposit to cover our restocking cost.