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10% OFF YOUR FIRST ORDER - ENTER CODE KYOUNGINTRO

FAQs

Orders & Delivery

 

When will I receive my order?

 

Please read our Order Processing and Shipping page:- 

https://kristinayounghair.com/pages/order-processing-shipping

 

Do you ship internationally?

 

Yes we do! 

We ship to all countries served by UPS. 

Our online store has pre-set prices for shipments within the European Union (EU) and European Ecomonic Area (EEA). For other countries we can offer a quote based on the delivery address and the product weight and dimensions. 

If you wish to make your own courier arrangements please contact us to discuss your requirements. 

For further information on our delivery services please visit our Company Policies webpage:- 

https://kristinayounghair.com/pages/company-policies

 

How do I use my discount code?

 

When you reach the checkout enter your code into the discount box. The code must be entered just as it is written, without spaces. Then press the 'Apply' tab. This will process the discount and the discounted price will be displayed. 

 

 

If your discount code isn't working please consider the following:-

 

- Discount codes can only be used for one order per customer.

- Discount codes have expiry dates.

 

If you have followed all the above correctly and your discount code still isn't working, please contact us and a member of our team will investigate and get back to you. 

 

Will I need to pay customs duties for my parcel?

 

There are no customs duties to be paid when buying goods coming from within the European Union. 

We cannot estimate customs and import duties relevant to countries outside of the European Union. If an import duty/tax is to be paid before your customs authorities release the goods to you, it is your responsibility to pay this. Kristina Young Hair Additions cannot be held responsible for customs charges or any delays due to payment not being made in your country.

 

Which methods of payment do you accept?

 

Our payments are processed through Shopify Payments and we accept Visa, MasterCard, PayPal Apple Pay and AMEX.

 

Can I cancel my order?

 

For information on cancellations please visit our Company Policies webpage:- 

https://kristinayounghair.com/pages/company-policies

 

Can I get a part refund if the price of my item has changed since I ordered it?

 

Our prices can change due to demand, promotions and sales. The price paid when the item is ordered is the final price and cannot be changed later. 

 

What is your returns policy?

 

Please see our Company Policies webpage:- 

https://kristinayounghair.com/pages/company-policies

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